To access the management console, you will need to have the appropriate user credentials. There are two levels of Management Console access, basic and advanced. To check if you have Management Console access, you can click the three horizontal lines in the top right of the home screen:
If you do not have Management Console Access, the option will not appear
After selecting the Management Console option, there will be a list of settings to choose from on the left hand side:
As mentioned above, you may not have access to the advanced settings shown at the bottom of this list depending on your profile set up.
Click here to learn more about Appointment Arrivals
Click here to learn more about Care Navigation
Email Notifications:
This will send a notification to a designated email address when a request arrives. See below:
Click here to learn more about updating the Engage Consult Services
Online Consultations:
Online consultations now consists of a group of configurable settings:
Click here to learn more about Admin Queries
Advertise Engage Consult:
Your Engage Consult URL is specific to you and your site. The link to your patient portal can be accessed here:
The website popup can be added to your website and customized here:
To enable the popup on your website please place the code at the bottom of this page at the bottom of the html body tag. Your website admin will be able to do this for you.
Confirmation Messages:
Here is where you can set you messaging to patients once they have submitted requests. You will have the option to change the wording of the email the patients receive and change the wording of the on screen message at the end of the request submission screen:
Depending on whether you accept requests out of hours, you will be able have different wording in your emails and on screen message if the patient has submitted a request out of hours.
Click here to learn more about Demand Management
Click Here to learn more about Patient & Carer Access
Patient Preference:
Patient preference allows you to ask the patient if they would like help from a specific person from your practice or from a designated group. Please note, this will not direct the request to that person or group:
Click here to learn more about Organisation Message Templates
Click here to learn more about Outcomes
Questionnaires:
When selecting this option you will have 3 different setting to configure:
Click here to learn more about Questionnaires
Click here to learn more about Build your own Questionnaires
Click here to learn more about Friends and family test (FFT)
Click here to learn more about Reports
Click here to learn more about Total Triage
Click here to learn more about Translation
If you have access to the advanced settings you will see the option to expand this section:
Audit Log:
The audit log provides a list of changes made in the management console. This is broken into Event Name which is the category of the change, Detail which is the specific change made, Account which is the user that made the change, and Time which will highlight the date and time of the change.
Click here to learn more about Clinical System Integration
Click here more about Data Sharing Agreements
Engage Client Settings:
This section allows you to change the inactivity timeout. This will affect all users in the organisation. See below:
External Recipients:
Here you will be able to set which groups from shared organisations users from your organisation can send requests too:
Click here to learn more about Groups
Organisation Settings:
This section allows you to make changes to organisation details. These will be prepopulated already but can be edited. The changes will reflect on your patient portal:
Click here to learn more about Staff