Engage Health

Engage Health 5

• Contact Details
• Feedback and Complaints Process
• Escalation Procedure
• Remote Support
• Product Roadmap

Touchscreen Console Guides 24

• What is the Engage Touch Console?
• Touchscreen Operating Mode
• Discreet - helping to safeguard patients' personal information
• Change style (the background colour for your Engage Touch screen)
• Input delay and Message delay

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Frequently Asked Questions (FAQs) 13

• Can I have training? - Engage Touch
• My Touchscreen is not working.
• Power the touch screen on or off
• The touch screen has not arrived one or more patients today
• We have had complaints about the large font size used for displaying the patient's name/contact details.

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Touch Mobile 7

• An introduction for Mobile Check-In
• How to configure Touch Mobile
• Mobile Check-In, a patient guide
• How to advertise Mobile Check-In
• Mobile check-in is temporarily unavailable

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Troubleshooting / Errors 6

• EMIS Web - API Logon Outcome Error (3)
• Engage Client/Vixie keeps logging me out
• EMIS Web - API Error. Invalid Date Format
• Touchscreen Won't Turn On
• SystmOne - Patients cannot check in

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How to Guides 14

• SystmOne Login Tutorial
• Vision account setup - Create clinical staff member
• Remove the Touchscreen from the wall
• Engage Touch Deployment for EMIS Web
• Vision LAN Setup Guide

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Engage Touch+ (Blood Pressure & Scales) 6

• Replace printing paper for your BP machine
• Engage+ Drivers, Com Port, Device Manager
• Engage+ Physical Installation Guide
• Scales
• Not asking for weight or blood pressure readings

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Release Notes 21

• Release Notes - 5.0176.1811 (f96e485)
• Release Notes - 5.0086.1035 (575eb5c)
• Release Notes - 5.0078.2019 (4f68207)
• Release Notes - 5.0059.1148 (9d61afe)
• Release Notes - 5.0052.1147 (15ddfec)

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How to Guides 0

New Implementation 13

• Install the Engage Client for Engage Consult
• Basic guide to using the Engage Client for Staff members
• Multi-Factor Authentication
• Updating your website to include Engage Consult
• Implementation at a SystmOne Practice

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Troubleshooting 8

• Sending Requests To SystmOne With Patient Record Open
• Clearing your cache (Engage Client/Vixie)
• Resetting your password for Engage Client
• New Message notifications not displaying
• Running Vixie via windows search disables updates

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Clinical Systems 7

• EMIS Web - How to integrate
• SystmOne - How to integrate
• EMIS PCS Integration
• Vision LAN - How to integrate
• Single Sign On (SSO)

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my.engage.gp 5

• My Engage Health Systems Admin Portal - my.engage.gp
• Adding, Removing and Updating Staff for Engage Consult
• Creating, Amending and removing groups
• Signing up to the configuration page for Engage Consult
• my.engage.gp for My Surgery App Customers

Engage Consult Release Notes 67

• Engage Consult - Release 117
• Engage Consult - Release 116
• Engage Consult - Release 115
• Engage Consult - Release 114
• Engage Consult - Release 113

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FAQ's 8

• NHS App
• Can I have training? - Engage Consult
• Warranted Environment Specification
• Using the Engage desktop app
• Resetting your password

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Engaging Patients and Carers 7

• Communications and Engagement Plan
• The Patient’s Journey
• Patient Leaflets
• Managing your Patient Account in Engage Consult
• Video for Reception Screens

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Management Console 19

• Management Console
• Demand Management
• Customising The Engage Consult Service
• Care Navigation
• Using Collaboration in Engage Consult

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Engage Consult Client Home Page 11

• Covering Groups/Requests
• Translation
• Engage Client Toolbar
• Dashboard
• Creating a request on behalf of a patient

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Dealing with Requests 9

• Two way messaging with patients
• Assigning requests to groups and colleagues
• Prioritising Requests in Engage Consult
• Completing and Uploading Requests to the Clinical System
• Sending A Questionnaire As A Reply To A Request

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Outbound Patient Messaging 6

• Outbound Patient Messaging
• Bulk Messaging
• Scheduled Outbound Patient Messages (OPM)
• Simple Questionnaires
• Adding Attachments

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Engage Arrive 4

• Installing The Engage Agent
• Setting up Engage Arrive
• Configuring the Arrive settings
• Patients checking in

Engage Consult App 3

• Engage Consult App
• Downloading the Engage Consult patient app
• Using the Engage Consult App

Patient Accounts 5

• Resetting Patient Passwords in the Engage Client
• As patient, how do you change your name, date of birth, address
• Deleting your account as a patient
• Patient account: Adding and Deleting a carer, parent or patient from your account
• Patient Account - Profile Info

Questionnaires 6

• Alcohol Use Disorders Identification Test (AUDIT)
• Epilepsy Review Questionnaire
• Ethnicity Questionnaire
• Medication Review Questionnaire
• Sending FFT after completing a Consult

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